Frequently Asked Questions
Everything you need to know about your DMR shopping experience.
What is the standard shipping timeframe for DMR orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
What payment methods do you accept?
DMR accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Are your materials sustainably sourced?
At DMR, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually to ensure fair labor practices.